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Refund policy
Thank you for choosing to shop with us at Okanna.com. We understand that your satisfaction is of utmost importance, and for that reason, we have implemented a comprehensive return and refund policy. Our goal is to make the process as smooth and hassle-free as possible for our customers.
We offer a 30-day hassle-free return and exchange policy for all our products. If, for any reason, you are dissatisfied with your purchase, you may return it within 30 days of receipt. We will process your request within 7 business days of receiving the return and notify you via email upon completion. For exchanges, we will send the replacement item to you within 7 business days of receiving the return.
Please note that for exchanges, customers are responsible for a $9.9 USD shipping fee. If you opt for a return, this fee will be deducted from your refund.
If you choose a return refund, please send the item back to our designated warehouse within 30 days of receipt. We will process your request within 7 business days of receiving the return. The refund amount will be credited to your original payment method within 7-15 business days. Please note that this timeline may vary depending on your bank.
If you receive a damaged or incorrect item, please take photographs of the product and contact us immediately. We will process your request within 3 business days and send you a replacement free of charge.
It's important to note that we cannot compensate for items damaged by the customer. We encourage our customers to take good care of the products they purchase to ensure they remain in good condition.
We value our customers and strive to provide the best service. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. We are committed to serving you and ensuring you have a pleasant shopping experience with us.
Please note that if the return is initiated by the consumer, the consumer is responsible for the shipping costs. Specific costs will depend on the courier company chosen.
If the items received are damaged or incorrect due to our fault, consumers are not required to cover the shipping costs.
support@okanna.com
We offer a 30-day hassle-free return and exchange policy for all our products. If, for any reason, you are dissatisfied with your purchase, you may return it within 30 days of receipt. We will process your request within 7 business days of receiving the return and notify you via email upon completion. For exchanges, we will send the replacement item to you within 7 business days of receiving the return.
Please note that for exchanges, customers are responsible for a $9.9 USD shipping fee. If you opt for a return, this fee will be deducted from your refund.
If you choose a return refund, please send the item back to our designated warehouse within 30 days of receipt. We will process your request within 7 business days of receiving the return. The refund amount will be credited to your original payment method within 7-15 business days. Please note that this timeline may vary depending on your bank.
If you receive a damaged or incorrect item, please take photographs of the product and contact us immediately. We will process your request within 3 business days and send you a replacement free of charge.
It's important to note that we cannot compensate for items damaged by the customer. We encourage our customers to take good care of the products they purchase to ensure they remain in good condition.
We value our customers and strive to provide the best service. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. We are committed to serving you and ensuring you have a pleasant shopping experience with us.
Please note that if the return is initiated by the consumer, the consumer is responsible for the shipping costs. Specific costs will depend on the courier company chosen.
If the items received are damaged or incorrect due to our fault, consumers are not required to cover the shipping costs.
support@okanna.com
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